MB-Lesson 1.3 Brave Conversations: Managing Conflict

   Instructor: Wendy Vandeputte

IN THIS SECTION YOU WILL:

• Learn methods for managing conflict: the Learning Conversations model, the STLC
  approach, and the Third Side method
• Learn how to handle specific kinds of conflict: highly emotional, distinct personalities, family,
  mediated (non face-to-face)
• Learn how to recognize and respond to dangerous conflict situations